Cancellation Policy

This policy explains how to cancel an O2Ten membership and what happens to your access when you do. For when money comes back to you, see our Refund Policy. Both apply alongside our Terms of Service.

How to cancel

You can cancel at any time, yourself, from the membership panel inside any O2Ten site. Sign in, open your Account page, and choose to cancel the membership. There is no cancellation fee, no notice period, and you do not need to contact us or explain why.

If you would rather we did it for you, email support@o2ten.com from the address on your account. We process emailed cancellation requests within two working days, effective from the date you sent the request.

What happens when you cancel

Cancelling stops all future renewals immediately. Your card is not charged again.

It does not cut off your access straight away: you keep the membership through the end of the period you have already paid for, and it lapses on that date. Your membership panel shows the exact date your access runs to.

You can resume at any time. If you resume while you still have paid time remaining, the new billing period starts when your current access ends, so you are never charged twice for the same days.

Cancelling the Community Membership

The USD 8.99 Community Membership renews monthly and covers Immediate Jobs, Job Resources, Extraordinary Skills and the member community across every O2Ten site. Cancel it from your Account page at any time before the next renewal date and no further charge is taken. When it lapses, access to those sites ends together, since it is one membership rather than separate per-site plans.

Optimizer Credits are not a subscription

Credit packs are bought outright as a one-time purchase. They do not renew and there is nothing to cancel. Credits already purchased and unused stay in your wallet and remain usable after a membership lapses. For when a credit pack can be refunded, see the Refund Policy.

Rescheduling a one-to-one session

A one-to-one session is a single 40-minute career guidance video call booked for a specific time and held on Google Meet. It is a one-time booking rather than a subscription, so there is no renewal to stop.

You can reschedule as many times as you need, free, right up to the moment the session is due to start. Use the reschedule link in your booking confirmation email, or simply reply to that email and we will move the slot for you. There is no reschedule fee and no cut-off deadline.

If you miss a session without rescheduling, tell us and we will re-book you once at no extra charge. Please do use the reschedule link where you can, since an empty slot is time we held for you and could not offer to anyone else. If a second booked session is missed without notice, that session is treated as delivered.

If we need to cancel a session, we will offer you the first available alternative slot, and you can take a full refund instead if that does not suit. Those cases are set out in the Refund Policy.

Cancelling Managed Applications (Premium)

The USD 299 per month Premium programme can be cancelled at any time with no long-term contract and no exit fee. Email support@o2ten.com or tell your assigned specialist. We stop new applications on your behalf from the date you cancel, and we hand over the pipeline and materials produced during the period you paid for. Course and community access included with Premium ends when the paid period ends.

Cancellation by us

We may cancel or suspend a membership if it breaches our Terms of Service, with notice when reasonably possible. If we cancel a membership for a reason other than a breach by you, we refund the unused portion of the period you paid for.

Refunds after cancellation

Cancelling stops future billing. It does not refund the period you have already paid for, because your access continues to the end of it. A paid month is yours to keep, and cancelling part-way through does not return any of it.

We refund only billing mistakes and our own failure to deliver, such as a duplicate charge or a payment that never unlocked access. Those cases are set out in the Refund Policy.

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