Contact Us

One inbox handles everything: support, billing, refunds, cancellations, privacy requests and security reports. You do not need to pick a department.

What to write in about

• General questions. Anything about the service, the programme, or working with us.
• Account and billing. Payments, invoices, refunds, cancellations, or anything broken in the product.
• Privacy and security. Data access requests, deletion requests, or to report a security issue.

When you will hear back

We aim to reply to every email within two working days. Billing and access problems are prioritised, since those stop you using something you have paid for. Privacy requests are answered within 30 days, as set out in our Privacy Policy.

Policies

Our Terms of Service, Privacy Policy, Refund Policy, Cancellation Policy and Delivery Policy answer most questions about billing, access and data before you need to write in.